Topas5 on windows 11

davide

My topas5 stopped to work today after I update my windows11.
anybody else had the same issue?
thanks

rowlesmr

maybe? troubleshooting things now.

rowlesmr

and by "now" we need to coordinate with external corporate IT, so...

rowlesmr

Do you have an error messages? Is it bruker topas or academic version?

We're running the bruker version with codemeter. When running, we can see that the licence is being checked out, it hangs for about 20 seconds, and then the licence is returned after a timeout. There is no indication at all of topas starting, no popups, no flashing, or anything.

davide

rowlesmr
I am using the bruker version.
I have the same issue. No message.

davide

I uninstalled the windows update and now it works

rowlesmr

Ta. Will pass on to our IT people.

rowlesmr

We tried undoing the last update, and (it seems that) TOPAS is back up and working.

Don't know the exact update identifiers, but, yeah. Working now.

davide

rowlesmr

now I have this error message

DEctors

Dear All
Can you specify which w11 update is concerned ?
Merci
Dominique

DEctors

Dear All
Can you specify which w11 update is concerned ?
Merci
Dominique

rowlesmr

SOrry, didn't write that down.

pdcdie

For what it’s worth (and somewhat ironic as a first post) – the approach might help somebody who has similar experiences: When our IT updated the computers where we had Bruker Topas5 installed to Windows 11, while it worked without problem on most of the group’s PCs, it subsequently hung up starting on one PC (even though it did initially work after the update), i.e. the Windows didn’t appear, but no missing license box appeared, and a Topas process was showing in the task manager. The window for Diffrac.EVA also didn't show up anymore. I tracked this down to the Codemeter server somehow not running (even if trying to start it manually from its control panel). My solution was to uninstall both Topas5, Diffrac.EVA, and Codemeter, and then re-install. I always install the latest Diffrac.EVA (for which there are more frequently updated setup.exe available) first because it contains a newer version of the Codemeter software than the one in our Topas5 setup.exe. The Topas installer then doesn’t overwrite the already installed Codemeter, and both are working fine since then.

MagicMaciek

TOPAS v6 has also issues with displaying some of its dialog windows (like: Interface mode, Parameters etc.) on at least some of the DELL OptiPlex 3080 platforms running CPU-GPU integrated processors when Windows 11 is installed and 2 screens are connected. These windows, when not docked, cause duplicate frames of these windows to appear on the second screen when the user moves these windows around the desktop (see the attached screen shot).
Together with the IT dep. I've tested other DELL OptiPlex PCs available in the company and they all experience this phenomenon when running Windows 11, but not Windows 10. It was not possible to check if this phenomenon occurs when an external graphic card is mounted because DELL OptiPlex 3080 accepts only the UEFI-compatible cards, has no support of the Legacy mode and there have been no such cards freely available in the company for tests. This phenomenon doesn't occur when the user logs via RDP to the same computer and account. At the same time, none of our Lenovo laptops experienced these ghost frames with TOPAS after the upgrade to Win11, even if a second screen is connected.

It would be nice to know the name of the way these dialog windows are handled in TOPAS - they have the close, maximise and minimise buttons, unlike similar windows with settings in many other programs, and they don't appear in the task bar. Without this hint I don't even know what to search deeper for.